Quick note before you read on: this page is a plain-English summary of how our guarantee works, written so it's actually readable. The full written terms are given to you alongside your puppy's paperwork at the point of sale, and that document is what governs any claim — this page is here to explain it, not replace it.
What's Already Been Done by Pickup Day
None of this is optional or an upgrade — it happens for every puppy, every time.
Full vet check
A vet examines every puppy before they're old enough to leave — not just a quick glance, an actual check-up.
Worming, on schedule
Wormed at the correct intervals for their age, not just once and forgotten about.
Age-appropriate vaccinations
Vaccinated in line with what's appropriate for their age at the point they leave us.
What's Covered, and What Isn't
We'd rather tell you the limits now than have you discover them later. Here's the honest version.
Covered
- Serious congenital or hereditary conditions identified shortly after you bring your puppy home
- Issues that a vet confirms were present, or clearly beginning, before your puppy left us
- Support and honest communication from us if a claim comes up — we won't go quiet on you
Not Covered
- Accidents, injuries, or anything that happens after your puppy is already in your care
- Illness that develops because vet advice on vaccinations, diet or worming wasn't followed
- General wear-and-tear conditions common to the breed that aren't linked to a specific hereditary fault
Three Things We Ask of You
Fair on both sides — here's what keeps the guarantee standing on your end.
Register with a vet quickly
Get your puppy seen and registered with a local vet soon after they arrive, not months down the line.
Keep up with the schedule
Stay on top of the vaccination and worming schedule your vet recommends going forward.
Don't sit on a problem
If something seems off, get it checked promptly and let us know — waiting rarely helps either of you.
Frequently Asked Questions
What people usually want to know before they rely on a guarantee.
It covers your puppy against serious congenital or hereditary conditions that a vet identifies shortly after you bring them home, on top of the vet check, worming and vaccinations already completed before pickup or delivery.
Get your puppy seen by a vet as soon as you notice a problem, keep the paperwork, and contact us directly so we can talk through next steps together.
It's written. You'll receive the full terms alongside your puppy's paperwork at the point of sale, not just a verbal promise.
No, the guarantee is about health conditions present from birth, not accidents, injuries, or illness caused by something happening after your puppy is already in your care.
Get your puppy registered with a vet promptly, follow their advice on vaccinations and worming, and avoid unnecessary delays in seeking treatment if something seems wrong.
Questions About How This Works?
Ask us before you reserve — we'd rather explain it properly now than leave you guessing later.